FAQs
Product Related
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Unhappy with your purchase? No worries! You can return it free of charge for a refund within 60 days of receiving your order, provided the goods are in the same condition as when you received them. You can request a return online, using our contact page. To log in, you will need the email address or phone number you placed your order with. If the item was a gift, please contact us with the full name of the person who placed the order and we'll get back in touch with instructions.
Once your return is received and processed at our warehouse, we will refund you the full price of the product within 5 working days.
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You’ll receive a tracking number once your order has shipped. Please allow 24 hours for your tracking number to update. You can track your package on our contact page, please use the email/phone number you placed your order with.
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Once an order has been placed, it is processed and prepared for dispatch as quickly as possible. This makes it hard for us to make changes to addresses or order contents. We will do our best to accommodate, but it's likely your order has already been prepared. Contact us and we will see what we can do!
Service Related
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We are considered to have eight senses:
Auditory: What we hear
Visual: What we see.
Tactile: What we touch.
Olfactory: What we smell.
Gustatory: What we taste
Proprioception: Your body's ability to sense movement, action and location.
Vestibular: Helps us know where our head is in relation to gravity and move in a coordinated way.
Interoception: Awareness of internal experiences within the body e.g. breathing, hunger. -
Typical sensory processing refers to the brain’s ability to receive, interpret and respond to sensory information and sensory experiences generally well-regulated and do not significantly interfere with daily functioning.
Disrupted sensory processing occurs when there are challenges with processing and integrating sensory information from the environment. This can result in an atypical response to sensory stimuli, such as being overly sensitive (hypersensitive) or under reactive (hyposensitive) to sensory input.
Disrupted sensory processing can affect people in various and unique ways. It may affect multiple senses or a single sense. These difficulties can impact on work activities, social interactions, other daily activities such as going to the supermarket and overall wellbeing.
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Sensory integration is the process by which our brains take in sensory information from the environment using our sensory systems (e.g. sight, sound, touch), organise and interpret it, and produce appropriate responses.
Through sensory integration our brains are able to make sense of the world around s and respond in a coordinated and adaptive manner.
For example, when we touch something hot, our sensory system quickly sends signals to our brains, which then triggers a reflexive response to remove our hand from the source of heat. -
Sensory modulation refers to the brain’s ability to regulate and modulate sensory input to maintain an appropriate level of alertness and attention. It involves the ability to filter out irrelevant or overwhelming sensory information and focus on what is important such as the task at hand.
As I write this I know my birds are singing in the background, however, I am able to modulate, and filter out the noise to concentrate on what I am writing.
Some individuals may have difficulty filtering out the noise of my birds, and therefore would need to either leave the room or put earbuds in to filter out the noise to find focus. This would be a sensory strategy. -
An assessment that helps you understand your sensory processing patterns and preferences within the context of everyday life. This forms the basis for created personalised strategies to support engagement in everyday activities.
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This is a personalised plan or set of activities that helps individuals regulate their sensory needs throughout the day, and in certain situations. Just like a regular diet nourishes our body, a sensory diet nourishes our sensory system.
The sensory diet typically includes a combination of sensory activities , such as movement activities, deep pressure input, tactile experiences, and other sensory input that can help individuals feel more calm, focused and organised.
These activities are tailored to met the unique sensory needs of each individual with the aim of managing sensory sensitivities or sensory-seeking behaviours. -
Adaptations made to an environment such as a workplace, school or at home to support positive sensory integration for people with brain differences.
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For those who experience sensory processing difficulties, you can adopt strategies that can assist with integrating your sensory experiences. This can have a positive affect on your emotional-regulation and attention.
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Becoming conscious and attentive to the sensory information that your body receives allows us to notice and interpret sensory strimuli and to respond accordingly. Understanding can bring us knowledge of what our preferences are and what strategies or accommodations we can make to feel calm or find focus.